These terms and conditions, together with any other written information brought to your attention before we confirm your booking, shall form the basis of your contract with Rob Carr Tours. Please read these terms and conditions thoroughly and if you have any further questions contact us immediately.

Booking Process

Bookings can be made via our website contact form by telephone, by email or contact form. Our online booking system can process payments via Debit and Credit Card, Stripe, PayPal and we are also able to take direct bank transfer. We will not issue your booking confirmation until the payment has been processed. For all walking tours full payment will be required at the time of booking (unless agreed otherwise). Note that we cannot be held responsible if any tour in which you are interested in becomes fully booked or unavailable prior to full payment being received from you.

Cancellation by You

If you wish to cancel or make any amendments to your tour, please notify us as soon as possible in writing. The date your written notice is sent will be taken as the effective date of cancellation. Cancellation charges may apply as outlined below.

Walking Tours

• If you book a walking tour more than 7 days before the tour date, a full refund will be provided if you cancel more than 7 days before the tour start time.
• If you book a walking tour within 7 days of the tour date, a full refund will be provided if you cancel more than 24 hours before the tour start time.
• Cancellations made within 24 hours of the tour start time are non-refundable.

Change to itinerary

The itinerary must be taken as an indication of what each Group should accomplish and not as a contractual obligation on the part of Rob Carr Tours. Any changes in itinerary may be caused by local political conditions, delays, mechanical breakdown, weather, border restrictions, sickness or other unforeseeable circumstances. It is a fundamental condition when booking the tour described that you accept flexibility of the itinerary and acknowledge that delays and alterations with resulting consequences, comfort or disappointments are possible.

Insurance

There is no travel insurance cover provided as part any of the products sold by Rob Carr Tours. We do not accept responsibility for lost personal possessions and/or luggage on any point of the tour as well as any additional expenses experienced through delays, sickness, weather or other grounds out with our control. Additionally, we strongly recommend to purchase a travel insurance policy covering personal possessions, medical, travel, cancellation etc.